I had an opportunity to work with Vijay for a retail brand LushFresh Handmade Cosmetics and that is when I got to know that he is not just a good talent but a great asset for the company he works with. He is an amazing professional, great team memberand a guiding factor for juniors.
I have met Mr Vijay in 2005, as a lecturer, as a placement coordinator, as a mentor. Closely worked with him in college placement committee and organising a management fest. He knows well how to manage people and had seen closely while organising the management event. A motivator and lets his team use its creativity for the accomplishment of the task. It was fun when we were working as a team. All these years I have followed his growth and appreciation for his professional skills. My best wishes are always with him.
Vijay is a phenomenal human being, always positive and full of energy. People, especially employees who get trained under him just love him for his interactive training style and flawless delivery. At Urban Ladder, Vijay helped in building the UL culture in operation and also made it the most customer-obsessed operations team that I have see till date. He has a unique skill of understanding people, empathising with them and building programs which are most effective for learning and bringing about change. He builds long lasting bond with his students as well, enriching their lives with knowledge and career advise.
Its relatively rare to come across professionals who are not only passionate about their craft but are also naturally gifted with all the skills required to be extremely good at it. Vijay is one such professional I had the pleasure of working with at UL. Undying faith in people development as a field and naturally gifted with people understanding made a killer combination. His contribution towards setting up customer centricity as part life resulted in UL ladder setting benchmarks in customer service and repeated the same when we set up our retail stores. Extremely good manager and in-depth understanding of business makes him an asset to any organisation.
Vijay is gifted with amazing ability to effortlessly connect with any audience and driving the message home. He has been instrumental in setting up a truly customer obsessed work culture at Urban Ladder. Over last five years, I had opportunity to work closely with Vijay on numerous assignments. I find his passion to do the right thing, dedication to address every minute details and enthusiasm contagious. He could easily switch across different domains and still achieve the outcome of highest quality. I have thoroughly enjoyed working with him and highly recommend him as an L&D leader.
I know him since 2002 as a student of our institute IBMT and then after few more years of his completion of Masters degree in Business Management, he was working with us as Manager Training & Development. He is very cheerful, energetic and enthusiastic. We could find all qualities of an entrepreneur in him.
Dr. VASANTHA LAKSHMI. R
Vijay and I have worked for the last 5 years strengthening the Service Quality and Customer Experience at Urban Ladder. His work in training our Delivery teams has raised industry standards across Ecommerce companies. Vijay has an innate ability to effortlessly connect with people in a room as soon as he walks in. This ability has been of immense value when he had to work with a brand new vertical at Urban Ladder. We launched retail stores in 2017, and Vijay stepped up to train every one of our Retail Sales Associates. Today, as you walk into an Urban Ladder store, you will find our Sales Associates help you find the best furniture for your home with impeccable service standards. All the credit goes to Vijay for helping us lead all learning initiatives at Urban Ladder. Vijay also is a classic epitome of open, honest and customer centric culture at UL. He has been able to train and inculcate our organizational culture across teams, across the 5 years of his work at Urban Ladder. I have enjoyed working and learning from Vijay and highly recommend him as a colleague and trainer.
At Urban Ladder, we pride ourselves on the customer focus that our teams display in decision making on all matters related to a customer's journey with UL, either directly or indirectly. A big credit for these company values goes to Vijay. Over the last five years, he has worked relentlessly to develop learning opportunities for teams across the organisation. I have always appreciated his ability to understand the nuances of human interactions and to articulate the right problem statement & build a fundamentally strong solution for the same. It was a delight to see Vijay build a strong, geographically dispersed team that was able to effectively carry forward his vision. My teams have gained a lot from what they learnt from Vijay and all the accolades and praise that they have earned from customers are a result of the cULTUre Program that Vijay built.